SKN Jewellery

❌Cancellation Policy

Effective Date: 03-10-2025
Last Updated: 17-10-2025

At SKN Jewellery, we strive to ensure you are happy with every purchase. If you are not fully satisfied, our Cancellation Policy provides clear guidelines for refunds and replacements.

Effective immediately: orders can be cancelled only before dispatch. No cancellation is allowed after shipping.

Key Points

  • Cancellation window: Cancel any order until dispatch confirmation is sent.
  • No cancellation after shipping: Once an order has been shipped you cannot cancel it; to return a delivered order follow our Returns and Refunds process.
  • How to cancel: Email sknjewellery0@gmail.in or complete the online Cancellation Form with your order number and contact details.
  • Cancellation confirmation: We will confirm acceptance or rejection of your cancellation request by email within 24 hours.
  • Refund method and timing: Refunds are issued to the original payment method within 7–10 business days after cancellation acceptance; bank processing times may vary.
  • Fees: No cancellation fee for standard in-stock items cancelled before dispatch. Shipping charges will be refunded if the entire order is cancelled before dispatch.
  • Exceptions: Custom-made, engraved, resized, or specially ordered items cannot be cancelled once production has started.
  • Verification required: To protect customer accounts we require the order number and one payment identifier before processing cancellations.

How to Request a Cancellation

  1. Find your order number on your order confirmation email.
  2. Email sknjewellery0@gmail.in or open the Cancellation Form and provide: order number; full name; last four digits of card or payment reference; brief reason.
  3. We will check order status and reply within 24 hours with either Cancellation Accepted or Cancellation Denied.
  4. If accepted, we process the refund within 7–10 business days and send a refund confirmation email.

After Dispatch

  • Dispatch notification: Dispatch is communicated by email and SMS; that message is the final opportunity to cancel.
  • Shipped orders: Shipped orders cannot be cancelled. Returns of delivered items must follow the Returns and Refunds policy.
  • Partial shipments: If part of an order has shipped and part has not, cancellation may apply only to the unshipped items; refunds and shipping adjustments will be handled accordingly.

Legal Terms

  • Definitions: “Dispatch” means the carrier has collected the goods from our warehouse. “Cancellation” means customer-initiated termination of the order prior to dispatch.
  • Exclusions: The cancellation right does not apply to bespoke goods and items clearly marked as non-cancellable at the time of purchase.
  • Liability: We are not liable for costs or losses arising from cancellation requests made after dispatch or for delays caused by payment providers.
  • Governing law: These terms are governed by the laws of India and disputes are subject to the courts in Ambala Haryana.

Frequently Asked Questions

  • Can I cancel after receiving the dispatch email? No. Dispatch confirmation means cancellation is no longer possible. Use the Returns and Refunds process after delivery.
  • How long until I receive my refund? Refunds are processed within 7–10 business days after cancellation acceptance.
  • What if my item is custom or engraved? Custom, engraved, or made-to-order items cannot be cancelled once production has begun.
  • Will shipping charges be refunded? If the entire order is cancelled before dispatch, shipping charges are refunded. If canceling part of an order, shipping may be adjusted.
  • How will I know my cancellation is accepted? You will receive an email confirmation within 24 hours.

Contact

Email: sknjewellery0@gmail.in
Phone: +91-72060-95253
Hours: Monday to Friday 10:00 to 18:00.